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Email & Text (SMS) Communications

36 articles

Written by McKenzie Vail, Tyree Dickerson, Jay Dawkins and 2 others

How to download recorded meeting comments

Download audio files with voicemail messages left by meeting callers

Written by McKenzie Vail. Updated over a week ago

How to export recipient list from email campaign

Written by Tyree Dickerson. Updated over a week ago

Whitelisting PublicInput email server IP address and link domain

Written by Jay Dawkins. Updated over a week ago

How to locate a draft email campaign

Written by Tyree Dickerson. Updated over a week ago

Adding PublicInput as a trusted email sender in your Gmail or Outlook settings

How to whitelist (or unblock) the PublicInput email domain to prevent email delivery failures

Written by McKenzie Vail. Updated over a week ago

How to Download an existing contact list

Written by McKenzie Vail. Updated over a week ago

How to add video content to an email campaign

Video Options in Email Campaigns

Written by McKenzie Vail. Updated over a week ago

How to share a link to an email

Allow others to view an email sent using PublicInput in a browser window

Written by McKenzie Vail. Updated over a week ago

How to copy an email

Copy draft or sent emails

Written by McKenzie Vail. Updated over a week ago

Conduct text surveys in another language

Translating text message (SMS) surveys into other languages is performed on the Text tab on your project.

Written by Jay Dawkins. Updated over a week ago

How to create a custom project email address

Written by McKenzie Vail. Updated over a week ago

CAN-SPAM and TCPA Compliance

What you need to know to determine if your communications are covered by the CAN-SPAM act and/or TCPA - and how to stay compliant.

Written by Jay Dawkins. Updated over a week ago

How to exclude bounces from any email sent from publicinput.com

Exclude emails that bounced in future email campaigns

Written by Tricia Thomas. Updated over a week ago

How to cancel or edit a scheduled email notice

How to make changes or update an email notice for your upcoming meeting.

Written by McKenzie Vail. Updated over a week ago

Text-compatible Question types for text surveys

Text-friendly questions that work with text-enabled surveys

Written by McKenzie Vail. Updated over a week ago

Add a pre-survey text message to your text survey

Add an additional message that will send with the first question in your text survey

Written by McKenzie Vail. Updated over a week ago

How to adjust for "Exploding" images in Outlook

Avoid the dreaded image blow out issue that happens when opening an email in Outlook.

Written by McKenzie Vail. Updated over a week ago

Sending out an email notice for an upcoming meeting

If you're new to the communications toolkit, this is a great starting point for setting up an email campaign for your meeting.

Written by Jay Dawkins. Updated over a week ago

How are Text Message costs calculated?

Reducing send costs on SMS campaigns is easier if you know how carriers calculate the number of 'segments' in your message. Here's how:

Written by Jay Dawkins. Updated over a week ago

How to disable or enable specific questions for a text survey (SMS)

Customize the questions that appear in your text survey vs. your web survey

Written by McKenzie Vail. Updated over a week ago

How do I create comments from emails?

Learn how to create comments from emails you receive to your project, and how to assign comments to specific questions.

Written by McKenzie Vail. Updated over a week ago

Opens & clicks vs. Unique Opens & Unique clicks

What's the difference between the two?

Written by McKenzie Vail. Updated over a week ago

Customizing the styling of an embedded signup form with CSS

Example HTML to target when building your custom look and feel in an embedded email signup.

Written by Jay Dawkins. Updated over a week ago

Inbound email parsing: Create comments from emails and assign a workflow status

Capture comments received via email and set the status of inbound emails to manage your teams response and documentation workflows.

Written by Jay Dawkins. Updated over a week ago

Importing resident contacts

Add existing subscriber lists to Public Input's Email & Text toolkit

Written by McKenzie Vail. Updated over a week ago

Using digests to manage your email subscription

How to get one weekly digest of communications about a given topic or project.

Written by Jay Dawkins. Updated over a week ago

How to turn on SMS text messaging for surveys

Learn how to activate the SMS feature on your survey project

Written by McKenzie Vail. Updated over a week ago

Sending email through a custom email domain

How to add your own custom email domain and validate it through DNS record authentication.

Written by Jay Dawkins. Updated over a week ago

How to add a keyword to a Text Survey

This article will show you how to add a keyword that survey respondents text in to access your text survey. (SMS Survey)

Written by Warren Foushee. Updated over a week ago

Uploading contacts to a Communications Topic

Find or create a communications topic, then import/upload subscribers

Written by Jay Dawkins. Updated over a week ago

How to create an email template

Using email templates to makes creating new emails quicker and easier for users while providing brand consistency.

Written by Jay Dawkins. Updated over a week ago

How to create a new communications topic (email topic)

Create a new email topic and sub-topics to which users can subscribe

Written by Jay Dawkins. Updated over a week ago

Creating an email with the email editor

Building an email and adding content, survey questions, and templated headers and footers is possible with the drag & drop email editor.

Written by Jay Dawkins. Updated over a week ago

Editing System-Generated Email Content Blocks

Need to modify the header, footer, or question formatting? Here's how to convert any system-generated block into editable content.

Written by Jay Dawkins. Updated over a week ago

Uploading or importing contacts into a list

How to create or import a list of email and SMS subscribers from a CSV or Excel file

Written by Warren Foushee. Updated over a week ago

How to create an embedded signup form

Creating a custom signup form to embed in a website

Written by McKenzie Vail. Updated over a week ago