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Conduct text surveys in another language
Conduct text surveys in another language

Translating text message (SMS) surveys into other languages is performed on the Text tab on your project.

Jay Dawkins avatar
Written by Jay Dawkins
Updated over a week ago

Setup your project for text messaging

First, ensure text messaging is enabled on your project admin page by toggling on the "Enable SMS Responses" option on the project's Text tab:

Setting up a language specific text-in keyword

To respond to text-in prompts with a survey in another language, start by creating a new keyword:

Choose your keyword, and be sure to assign a language. We also recommend assigning these participants to a custom CRM segment for analysis and follow-up purposes:

Click Add Keyword to save this as a new text-in keyword.

Participants who text in will now receive the custom language version of your survey:

You can also edit the translated version using the last mile translation form editor by clicking the gear next to the language:

Sending an outbound Text message survey in another language

If you'd like to conduct an outbound text campaign to a segment you already know prefers another language, choose the language selector dropdown on the outbound text campaign builder:

*Note that the custom message text that you input manually will not be machine-translated. Only the survey prompts themselves will be modified by the translation tools, so be sure to put any custom pre-survey prompt in the native language that you are sending to.

Recipients will then receive the Spanish (or other language) version of the survey via Google Translate - or if you previously edited your survey prompts via last mile translation, they will view the questions and options as customized in the last mile translation form editor:

Read more about translation and texting tools:

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