If you are expecting an email in your inbox and you're unable to find it, you may need to ask your email provider to whitelist or unblock the @PublicInput.com email domain.

There are two primary paths when whitelisting PublicInput as a sender are:

Configuring your account's email client, i.e. Gmail, Outlook. This article focuses on that approach.
Working with IT to configure your email server settings. This is covered in another article on email server settings.

View instructions for whitelisting PublicInput's sending IP address

Email providers such as Gmail or Outlook protect you from suspicious or potentially malicious activity such as spam or phishing attempts. In this case, it may have flagged and blocked incoming emails you were expecting. Whitelisting an email address increases the likelihood that the email makes it to your inbox successfully.

To whitelist an email domain in Gmail:

Add the email address to your contacts

Emails from email addresses that are in your contacts will usually be delivered successfully.

Create a filter for the email domain

You can create a filter to tell Gmail to whitelist emails coming from a specific domain (e.g. @PublicInput.com).

Click on the cog in the upper righthand corner of your Gmail account and select See all setting
Select Filters and blocked email addresses and Create a new filter
Enter the domain of the email you wish to whitelist in the From field:
Click Create filter
In the next prompted window, labeled: "When a message is an exact match for your search criteria" - select Never send it to spam
Click the Create filter button

To whitelist an email domain in Outlook

Add the email address to your contacts

Emails from email addresses that are in your contacts will usually be delivered successfully.

Add the email domain to your safe senders list

Click the cog in the upper righthand corner of your Outlook account and select View all Outlook settings
Under mail settings, select Junk email
Scroll and click +Add under Safe senders and domains
Add the domain you wish to whitelist (e.g. PublicInput.com) and press Enter

If you're still seeing issues with deliverability for multiple internal accounts, you may need to have your IT team whitelist the PublicInput servers. Read more on how to do this here.