If you are expecting an email in your inbox and you're unable to find it, you may need to ask your email provider to whitelist or unblock the @PublicInput.com email domain.

There are two primary paths when whitelisting PublicInput as a sender are:


Email providers such as Gmail or Outlook protect you from suspicious or potentially malicious activity such as spam or phishing attempts. In this case, it may have flagged and blocked incoming emails you were expecting. Whitelisting an email address increases the likelihood that the email makes it to your inbox successfully.

To whitelist an email domain in Gmail:

Log in to your gmail account.

Add the email address to your contacts

Emails from email addresses that are in your contacts will usually be delivered successfully.

Create a filter for the email domain

You can create a filter to tell Gmail to whitelist emails coming from a specific domain (e.g. @PublicInput.com).

  1. Click on the cog in the upper righthand corner of your Gmail account and select See all setting

  2. Select Filters and blocked email addresses and Create a new filter

  3. Enter the domain of the email you wish to whitelist in the From field:

  4. Click Create filter

  5. In the next prompted window, labeled: "When a message is an exact match for your search criteria" - select Never send it to spam

  6. Click the Create filter button


To whitelist an email domain in Outlook

Log in to your Outlook account.

Add the email address to your contacts

Emails from email addresses that are in your contacts will usually be delivered successfully.

Add the email domain to your safe senders list

  1. Click the cog in the upper righthand corner of your Outlook account and select View all Outlook settings

  2. Under mail settings, select Junk email

  3. Scroll and click +Add under Safe senders and domains

  4. Add the domain you wish to whitelist (e.g. PublicInput.com) and press Enter

If you're still seeing issues with deliverability for multiple internal accounts, you may need to have your IT team whitelist the PublicInput servers. Read more on how to do this here.


Related articles:
Creating an email with the email editor
Sending email through a custom email domain
How to share a link to a previously sent email

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