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What is a Segment?

Segments provide useful insights into how different groups view your campaign, product or business.

How to create a segment

Learn how to create segments for participants who respond to your text/SMS survey using specific keywords

Create segments for SMS keywords

Create a location segment by uploading a shape using a KML file or creating boundaries for an area on a map (drawing a shape)

How to create a location segment

Create a segment to group project participants based on demographics like age, gender, race, etc.

How to create a Demographic segment

Segmenting participants using equity mapping

Create a segment based on participants’ email activity

Creating a segment by email recipients

Create a segment of all-time participants, or those who participated within a specific time frame.

Creating a segment by Project Participants

Using comment tags to create a user segment

How to create a segment based on Comment tags

Segments provide useful insights based on specific criteria, e.g. a particular response to a question

Creating a segment based on Question Response

Create a new CRM segment based on participants’ answers to survey questions. You can use segments to group users and filter reports.

Adding a segment based on response to a question

How to create a new draft campaign once you've created a segment

Communicating with segment participants

Build a custom URL that tracks and automatically segments participants, and optionally points to a translated version of your page.

Creating a custom link/URL to segment participants

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