First, on the CRM page, click the segment you'd like to communicate with.
If you haven't already created a segment, click here to learn how.

Within the segment you've selected, go to the Communication tab and click New Draft.

In the Create New Draft dialog, select the Department, Project or Topic, and Audience (segment) from the respective drop-down lists, and click Create Draft.

This will automatically take you to the Email & SMS page, where you can create a new draft message for members of a segment (the Recipients).

You'll see your segment listed as a group of recipients in the Recipients tab.

You can add additional recipients, or Preview Recipients in this tab.

Related articles:
Creating an email with the email editor
How to send an outbound text
Email & SMS articles here

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