From the comments tab, you can moderate comments by clicking a specific question in the column on the left, or choose Show All Comments at the bottom of the list of questions.
Below the word cloud, you'll see 5 icons next to each comment.
These icons are:
1. Up Vote - Click the green arrow to up vote or agree with a comment.
2. Highlight - Highlighting a comment allows you to filter for comments you've highlighted.
Click the star icon to the right of the question. The Highlight this comment box will appear. Here, you can fix a spelling or grammar error in the comment wording text box, add or edit a display name, and preview the comment.
Click the green Highlight Comment button at the bottom right.
Highlighted comments will appear with a yellow star in the comments list. To filter only highlighted comments, click Sort Comments at the top of the list. Choose Highlighted from the drop down menu, any only highlighted comments will appear.
To dehighlight a question, simply click the yellow star and select Dehighlight Comment.
3. Hide - Click the eye icon to hide a comment. The gray eye means the comment is visible. A red eye means the comment is hidden. Simply click it again to un-hide it.
Note: If comments are set to private, they will automatically be hidden from public view.
Check out our article on How comment moderation works for more info.
4. Tag - Click the green tag icon to add a tag to a comment. A drop down menu of existing tags will appear when your cursor is in the text box. Once you've selected a tag, it will appear in a green box in the Tag this comment box. You can add multiple tags.
Want more help with creating tags? See Tagging multiple comments with tagging rules.
5. Sentiment - automatically color-codes a comment as red for negative, gray for neutral, or green for positive sentiments. You'll also see a comment analysis bar under each question on the left of the comments.
For example, in the last comment above, there are no negative words, such as "hazardous," "dangerous," or "bad," however, "close calls" would imply this is a dangerous intersection.
you can change the sentiment of this statement by clicking the circle icon and choosing the appropriate sentiment. In this case, Change to Negative. This will make your sentiment analysis more accurate.