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How to archive comments so they don't appear in your survey results
How to archive comments so they don't appear in your survey results

Archive or Un-Archive comments

McKenzie avatar
Written by McKenzie
Updated over a week ago

The Archive Comment button removes the comment from the project, but securely stores it in case you need to recover it. You can recover archived comments at any time on the project's Settings tab. ( keeps a record of all comments on our servers for FOIA requests.) You may want to archive a comment if it is spam, or if you or another admin in your organization has submitted test comments.

Quick jump to how to:

Under the comments tab, there are several different action icons to the right of each comment. This is where admins can moderate comments.

To view all comments, select All Comments for [Your Project] below the questions in the column to the left of the comments.

You can also use the search function to locate a comment you'd like to archive:

How to archive a comment:

To archive a comment, locate the question you'd like to archive, and then click the red file box icon.

 Click the red Archive button in the pop up window, and... Voilà! ✨

Your comment will be archived, and it will not be included in your survey results. 

Note: This will not prevent this participant from submitting future responses - to do that, it's best to wait until reporting time or survey closure to archive responses.

Tip: You can also delete all test comments and response data by clearing all responses, or archiving an individual's participant data. For instance, you can archive a specific admin's (or your own) test comments so they are not included in your results, preserving participant data that has already been collected.

How to Un-archive a comment:

Before you proceed: Please note that this is an All-or-Nothing option, meaning you cannot select the comment(s) you want to un-archive, or just bring back a few comments that were mistakenly archived. ALL archived comments will be un-archived, and will appear in the Comments tab, where you can opt to archive them again.

Head to the project's Settings tab, and click the Restore Archived Content button:

Then, select Archived Comments from the drop-down menu:

All comments will be restored to the Comments tab in your project.

Related articles:

Need to delete or archive all of a participant's responses?

Would you like to learn more about comment moderation?

Check out our article on comment actions if you'd like to learn how to up vote, highlight, tag, and hide a comment, or edit the sentiment. 

You can also see how to reply to a comment as an Admin

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