From your Engagement Dashboard, click the Settings menu on the left.
From here, scroll down to the Comment Settings section, and toggle on Enable 24/7 Comment Moderation via Google Perspective API.
You'll also see the box labeled Commenting Policy URL. If your organization has it's own commenting policy you would like to share with participants, copy & paste the URL link here. This is not required.
Note: There are default protocols in place for policing comments. Any obscene or profane words will be automatically hidden.
Click home on the left panel to return to the Engagement Dashboard, then select your project.
From your project page, scroll down to the question you'd like to view comments for and select the gear icon on the top left.
Scroll down to the comments section and under Comment Display, make sure your comments are set to Public.
Note: If comments are set to Private, all comments will be hidden by default, thus negating the need for moderation.
Toggle on Use machine learning to flag toxic comments. Comments identified as potentially toxic will be hidden and flagged for admin review. You can unhide them if they were flagged by mistake.
To moderate comments, click View All Comments at the bottom right.
Scroll to the comment you'd like to hide and click the eye icon on the right.
The eye will appear in red on hidden comments.
Administrators recieve emails alerting them of flagged/innapropriate comments. You You can add additional administrators by clicking the Settings tab at the top right.
Scroll down to the Administrators section.
Click +Add New Admin and enter their e-mail address, or select an existing administrator from the list below by clicking the green plus sign by their name and email.