How comment moderation works

Hide and un-hide comments, and add admins for email notifications about comments

McKenzie avatar
Written by McKenzie
Updated over a week ago

On your Engagement Dashboard, click the Settings link on the left-hand navigation menu. 

From here on the General tab, scroll down to the Comment Settings section, and toggle on Enable 24/7 Comment Moderation via Google Perspective API.

You'll also see the box labeled Commenting Policy URL. If your organization has its own commenting policy you would like to share with participants, copy and paste the URL link here. This is not required.

Note: There are default protocols in place for policing comments. Any obscene or profane words will be automatically hidden.

Click Home on the left-hand navigation menu to return to the Engagement Dashboard and select your project.

From your project page, scroll down to the question you'd like to view comments for and select the gear icon in the upper left.

Scroll down to the comments section and under Comment Display, make sure your comments are set to Public. Then toggle on "Use machine learning to flag toxic comments." Comments identified as potentially toxic will be hidden and flagged for admin review. You can unhide them if they were flagged by mistake.

Note: If comments are set to Private, all comments will be hidden by default, thus negating the need for moderation.

To moderate comments, head to the survey Comments tab.

Once you've located the comment you'd like to hide, click the eye icon on the right.

The eye will appear in red on hidden comments.

Administrators receive emails alerting them of flagged/inappropriate comments.

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