From your Engagement Dashboard, click the Settings menu on the left. 

From here, scroll down to the Comment Settings section, and toggle on Enable 24/7 Comment Moderation via Google Perspective API.

You'll also see the box labeled Commenting Policy URL. If your organization has it's own commenting policy you would like to share with participants, copy & paste the URL link here. This is not required.

Note: There are default protocols in place for policing comments. Any obscene or profane words will be automatically hidden.

Click home on the left panel to return to the Engagement Dashboard, then select your project.

From your project page, scroll down to the question you'd like to view comments for and select the gear icon on the top left.

Scroll down to the comments section and under Comment Display, make sure your comments are set to Public.

Note: If comments are set to Private, all comments will be hidden by default, thus negating the need for moderation.

Toggle on Use machine learning to flag toxic comments. Comments identified as potentially toxic will be hidden and flagged for admin review. You can unhide them if they were flagged by mistake.

To moderate comments, head to the Comments tab.

Once you've located the comment you'd like to hide, click the eye icon on the right.

The eye will appear in red on hidden comments.

Administrators receive emails alerting them of flagged/inappropriate comments. You can add additional administrators by clicking the Settings tab at the top right. 

Scroll down to the Administrators section & click +Add New Admin.

You can add them by entering their e-mail address, or select an existing administrator from the drop down list.

Once you've added a new admin, you can also change individual permissions for the project here on the settings tab.


Related articles:
how to reply to a comment as an admin
Comment admin options & actions
How to make comments private on a comment enabled question
tagging multiple comments with tagging rules
how to filter or tag comments by common themes topic words

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