If you have received project emails, you can turn them into comments that appear on the Comments tab for further analysis. There are 2 ways to convert email text to comments, either manually (one at a time) or automatically (en masse).

Within your project, head to the Email tab:


Manual Comment Conversion

Click on the email that contains the comment.

You can then highlight the email text that you want to convert into a comment.

NOTE: be careful to exclude any signatures or personal information when selecting the text that you will be using to create a comment.

The "Create New Comment" box will appear over the highlighted text. Click it!

A modal will open with auto-populated data such as the Commenter Email, Name, the Date the comment was received, and the Comment Text.

You can take this opportunity to correct any typos in the comment; and if the comment references a specific question topic, you can opt to assign it to that question in your project.

At the bottom of the modal you will also have the option to control the privacy of the comment, subscribe the sender of the email to the project and include any email attachments with the newly-created comment.

You'll then click the green Create New Comment button in the bottom-right corner of the modal.

This will convert the highlighted text into a comment that you can find on the Comments tab:

The word "bananas" is highlighted in yellow because the word "bananas" was used in the search field to find "bananas" in the contents of the comments.

The comment created will include a blue email icon on the right, indicating that the comment was created from an email. Any attachments included with the email will also be visible below the comment text if the associated checkbox was selected on the modal (see above).

Doing this allows you to further analyze email comments with other comments collected in your survey questions.

You can also tag this comment on the Comments tab.


Auto-create comments from emails

(*recommended for projects with very high email volume)

Within your project, head to the Email tab.

In the top right corner of the Email tab, you'll see a group of toggles.

To create comments from emails automatically, click the toggle next to Auto-create comments from emails to turn this on (indicated by a green background with the white toggle to the right).

The emails will appear as comments in full on the Comments tab.


If you have received emails at a different email address that pertain to a specific project, you can forward these emails to the project email, found on the Email tab:

Custom emails are created automatically when you create a custom URL, and these emails can be found here as well - e.g., "[email protected]" in the example screenshot above.



See also:

Comment admin options & actions

How comment moderation works

Creating a CRM Segment from a comment tag

How to create a segment based on Comment tags

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