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How to reply to a comment as an Admin
How to reply to a comment as an Admin

Replying to a comment as an Admin or organization

McKenzie avatar
Written by McKenzie
Updated over a week ago

Under the comments tab, you will see your survey questions in a gray column on the left, and a tag cloud with comments listed individually below on the right. Each question on the left has a sentiment analysis bar below it; this shows the percentage of comments that are considered negative (red), neutral (gray) or positive (green). 

You can filter your comments by selecting a specific question on the left, or Sort comments at the top and choose from the list of filters. 

To see all comments, select  All Comments for your survey at the bottom of the questions column on the left.

Once you've located the comment you'd like to reply to, hover your mouse over the comment and click the gray Reply button that appears. 

The Admin Comment Reply Interface

The Reply to Comment modal will appear when you click the above. The original comment will be visible at the top of the window, with a text box where you can type your response.

You also have the option to change your Reply name. (the name that will display publicly in the comments section). If you have an official title that you would like to add to your name, you can add/edit it in the text box.

Below Reply name, there are two ways to send your reply.

☐ Post Publicly on live site
☐ Send user an email notification

If you want the comment to post publicly in the comments section, click Post publicly on live site. If you only want to email the user, select Send user and email notification. You may choose one or both of these options. 

If you chose Post publicly on project website, your reply will be visible to everyone and appear nested below the comment in the question's comment section on your survey. Below is an example of the Communications Coordinator for Skagit County responding directly to a participant's comment.

And the user(s) will receive a notification of the comment reply in their inbox if they've provided their email:

Reporting

In the admin dashboard, replies will appear with your comment records in the admin UI:

When exporting comments, your admin replies will be included in CSV data exports:

Exported comment data replies are denoted with through "InReplyTo" and "InReplyToId" to reference the original comment:


See also:

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