Under the comments tab, you will see a tag cloud and smart keywords tabs, that, if enabled, should populate automatically.

The comments are displayed for each question listed in the sidebar on the left. If you'd like to view all of your comments, scroll down & click view all comments on the sidebar.

You can categorize comments by custom keywords by selecting tag multiple comments button. 

Within this pop up window, enter any relevant keywords you wish to capture, separated by commas, in the 'tag comments containing' box and then assign those keywords their own tag in the 'tags' box below, followed by a comma. To ensure that each tag is registered as its own, regardless of the number of words used to define it, it is essential to add a comma after each.

For example, if you enter 'playgrounds, dog parks, greenways' in the tag comments containing box, you can put a keyword lumping all of these together in the second box such as 'recreation'. If the newly created tag doesn't turn green, just press enter, and then it will tag all comments that mention playgrounds, dog parks, or greenways as 'recreation' in your tag cloud.

We've done this with the words "speed" and "speeding" above.

Select whether you'd like to apply these rules to all of your surveys, only the current survey, or only a specific question of the current survey, before applying the new rules. 

Click the green Apply tagging button at the bottom right.

The word cloud will refresh automatically, and the "speeding" tag will appear.

If you'd like to see a list of all tagging rules that have been created, click the blue button labeled Tagging Rules.

All existing tagging rules will be listed here. Note the "speeding" tag we created is attached to the words "speed" and "speeding."


If you only want to look at the comments that fall underneath a certain tagging rule, click the tag circle in the word cloud

In this case, all the comments are filtered by the tag "speeding."

You can generate a spreadsheet of your comment tag summary on the Results & Data tab.

From this screen, you can also create Dynamic Reports, Download Responses, Download Contacts, and dowload Comment Data.

Click Comment Tags Summary to generate a spreadsheet of your comment tag data. 

This will automatically generate a spreadsheet in Excel and compile your tagging data for interpretation.


Related articles:
What's the difference between a Smart Cloud and a Tag Cloud?
Tagging multiple comments with tagging rules


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