From the homepage of the toolkit, navigate to the SMS tab.

Click the "Edit Settings" button.

A dialogue box will appear where you can choose keywords to trigger a survey, separated by commas.

Note: if you pick a keyword that is already being used by a different survey, you will receive an error message stating "is already in use" and you'll need to pick a different keyword.

Note 2: If you can't see the SMS functionality, ask a customer success representative for help.  

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