From the homepage of the toolkit, navigate to the SMS tab.
In the SMS tab, make sure two key steps are completed first:
- Enable SMS for this survey.
- Select a default SMS number for this survey.
Once you've set those up, you can create inbound SMS keywords in the keyword table:
Choosing a segment and language are optional. Note, if you select a language, messages will be automatically translated by Google Translate, but you may customize the prompts and options in the Settings tab using last-mile translation.
Note: if you pick a keyword that is already being used by a different survey, you will receive an error message stating "is already in use" and you'll need to pick a different keyword.
Check out our related Email & SMS articles here!