Email topics are lists to which users can subscribe to via email or SMS. 

To get started, head over to your admin dashboard. On the Home page of your organization's account, there are some options and information about your project. For instance, at the top right is the option to create a new topic. 

To view existing topics, scroll down the page. Topics are categorized into searchable groups, e.g. Communications Topics. 

Let’s get started by creating an new email topic – Airport Updates – to which users can subscribe. 

First, scroll back to the top of the page and click on the New Topic button.

There are two types of topics, grouped by purpose: a communications topic (as we had a look at earlier) and topics designed to group several surveys or projects. Let’s create a communications topic.

Enter the topic details – in this example, we’ve selected the aviation department.

Note: The checkbox at the bottom indicates whether this topic is a public-facing signup list. In other words, it will be displayed on the primary hub for users to sign up for updates. If you want this topic or category to be public on the central hub, select the checkbox and then click Create Topic

Next, we can edit the topic settings and create sub-topics.

On the topic page, there are number of tabs: Topic, Subscribers, Email and SMS. 

On the Topic tab, note the Show topic on signup page slider is active. That is because we selected the corresponding checkbox when we created the topic earlier. 

We can also create sub-topics for a topic or select sub-topics from a list. 

These will show as customization options on your central hub. Subscribers will be able to specify which sub-topics they want to subscribe to, and whether they want to subscribe via SMS or email. 

Note: a sub-topic can only be assigned to one Parent topic. A parent topic can have many child topics.

In our example for Airport Updates, users can also subscribe to Neighborhood Update and Airport Connections. 

Note: If a user selects to receive text notifications, they will be prompted to enter their phone number.

Related articles:
Uploading contacts to a communications topic
How to create an email template
Creating custom email templates for your organization
Tracking email results

Check out more Email & SMS articles here!

Did this answer your question?