**Note: this function is currently in beta, and can be enabled upon request by coordinating with your account manager. If you'd like to participate in the beta rollout, please drop us a note via the chat box.**

Enabling closed captions for your meeting

To enable real-time closed captions on your meeting live streams, head to the meeting editor head to Streaming Video > More Video Options.

If your subscription includes Closed Captions, you'll see a checkbox to enable closed captions:

Once this is checked, save your meeting settings to update your meeting captions.

If you have enabled this setting before starting your meeting, captions will automatically be visible for meeting viewers on the meeting live site. You'll also see a green "Closed Captions Running" in your public conference line admin view on the live site:

*Note: If you edit this setting after your meeting has started, you'll need to use the admin menu on the live site and click "Start new CC stream":

Why not use Youtube, Facebook, or Zoom captions?

We built this tool specifically to address the limitations inherent in platforms like Youtube, Zoom, and Webex. Here's a short synopsis of those limitations

Zoom captioning limitations:

  • Zoom allows up to 5 interpreted languages, but requires you to bring your own human interpreter for each language

  • Even if you have human interpreters, participants who need language interpretation need to download and install the desktop Zoom app to access interpreters

  • This option also requires an enterprise license, several days for setup, and the resources to staff language interpreters for every meeting.

For these reasons Zoom's native interpretation options are prohibitively expensive for even our largest partners.

Youtube live captioning limitations:

Facebook live captioning limitations:

  • Facebook has introduced support for live English closed captions, but currently does not natively support any other languages.

  • Facebook's default live stream approach means additional latency (lag time) to support captions.

  • Third party tools have emerged for multilingual live closed captioning, but so far have been limited to "burn in" captions, meaning you have to run your video through their service and a separate stream is required for each additional language.

Webex closed captioning limitations:

Learn more:

Hybrid Public Meetings Guide

Live streaming your meeting using the Youtube native integration

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