During a live meeting, you can pull a phone caller into a huddle, a private side conversation off the main line, to confirm their request to speak. This article covers what the caller hears when the huddle ends, and how to turn that confirmation on.
What the caller hears
When you end a huddle with a caller who is a registered speaker, that caller can hear a short spoken confirmation instead of the generic "returning to the main phone line" message. It confirms their registration and names the agenda items they still have left to speak on. Items they already spoke on are not repeated.
The wording changes to fit the caller's situation:
Registered for general public comment with no specific items: the announcement confirms their registration.
Registered for a few items: it reads each item's agenda number and title. If a title already starts with its number, the number is not repeated.
Registered for a few items with long titles: it reads just the agenda numbers, such as "items 3, 8, 14".
Registered for more than four items: it gives the count and names the next one, for example "6 items. The next one is 12, Restoring the Will of Los Angeles County Voters at the Ballot Box."
Already spoke on everything they registered for: it tells them they can stay on the line to listen or hang up.
A caller signed up for one item hears: "Your registration is confirmed. You are signed up to speak on 8, Change to the Domestic Violence Council Structure. Please stay on the line. Your line is muted until it is your turn to speak. For more options, press star."
Every confirmation ends with that same closing line, with one exception. A caller who has already spoken on all of their items hears: "You have spoken on all the items you registered for. You can stay on the line to listen, or hang up at any time."
Turning the announcement on
The announcement is off by default. To turn it on, open the phone prompt settings in the Meeting Admin Dashboard and find the control labeled "When a huddle ends". It has two options: "Announcement" and "No prompt". Choose "Announcement" to turn it on.
The setting applies to your whole account, not a single meeting. If you leave it on "No prompt", callers return from the huddle silently, exactly as before.
Languages
The confirmation plays in the language the caller selected when they dialed in, for example Spanish or Mandarin. You do not supply translations. The one exception is agenda item titles: those are read exactly as they appear on your agenda, in whatever language you wrote them.
Good to know
Only the caller hears the confirmation. The clerk or host returning from the same huddle hears the standard line.
Callers who are not registered speakers also hear the standard line.
Huddles are available on plans that include the Huddle feature.
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