We've all experienced the frustration of something not working as expected.

If you've searched through our library of support articles and are still stumped, reach out to us via the chatbot in the bottom right corner of your screen:

When reaching out to support, please provide any links or details that will help the Support Team solve your issue. You can take a screenshot (or multiple) and send it to us so that we can see what's going on. We use Monosnap, which is free to download & use, but you can use your computer's default screenshot options, or your preferred app.

If it's an odd issue that's hard to describe, feel free to send us a screen recording. Loom is free to download and use, but you can use your preferred app.


You can also send us an email about the issue to [email protected]. This is a great option if you have several questions – just email the list to Support and they'll get back to you as soon as possible.

The more details we have, the better we are able to help you!


Related articles:
How to find screenshot error messages when experiencing an issue in publicinput.com
How do I reach out to support for help? (FAQ's)
How do I add a new department? (hint - ask support!)

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