Troubleshooting Issues in PublicInput

How to document project issues so PublicInput Support can better assist you with troubleshooting

McKenzie avatar
Written by McKenzie
Updated over a week ago

We've all experienced the frustration of something not working as expected.

If you've searched through our library of support articles and are still stumped, reach out to us via the chatbot in the bottom right corner of your screen:

When reaching out to support, please provide any links or details that will help the Support Team solve your issue. You can take a screenshot (or multiple) and send it to us so that we can see what's going on. We use Monosnap, which is free to download & use, but you can use your computer's default screenshot options, or your preferred app.

If it's an odd issue that's hard to describe, feel free to send us a screen recording. Loom is free to download and use, but you can use your preferred app.

You can also send us an email about the issue to This is a great option if you have several questions – just email the list to Support and they'll get back to you as soon as possible.

The more details we have, the better we are able to help you!

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