After you have created a shortcode, the system can generate a unique URL and email address for your project or survey.

There are two ways to access the Build Custom Link setting on your project.

  1. Click on the View Live Site dropdown menu, and select Build Custom Link.

2. From the Home page of your project or survey, click on the Settings tab.

You'll see the  Build Custom Link section on the right.

Step 1: Enter your unique shortcode.
Note: Your shortcode may not contain spaces, must be at least five characters and may not currently be in use. If any of these criteria are not met, the system will alert you. In the example below, the three green checkmarks indicate all criteria have been met.

Step 2: If you want to be able to track who actually visits your unique URL, you can use segments to group visitors and participants in your surveys. For instance, you may want to segment participants in a particular survey as "people who plan on celebrating the holidays this year." 

Use the Add visitors to segment drop-down list to select the segment of visitors you wish to visit, e.g. all those users who are going to be celebrating the holidays.

Step 3: If you are targeting a particular demographic, you may want to change the language of the web page. To do this, select a language from the Default Language drop-down list. For this example, we will stick with English.

Tip: For more information about translation, see our article on creating a survey in another language (with language-specific link).

Step 5: To create your new unique URL (and email address), click Create Link.

In this example, a URL has been created using “celebratingholidays” as the shortcode, and it is targeting the “Will be celebrating the holidays” segment. The default language is English.

👉Note: Your custom URL will also be assigned a custom QR code.

More on that here: How to save your custom QR code

Step 6: You can confirm the URL has been created by navigating to it in your browser. Simply copy the link and paste it in your browser.

The survey page will be displayed. (Note the unique URL in the address bar.)

Step 7: You can confirm a new email address has been created by going back to your project page & clicking the Email tab. 

If you don’t see the email address for your shortcode, refresh the page. Later, in the Email section, you will be able to monitor email traffic via this shortcode.

Related articles:
Creating a custom link url to segment participants
Creating a survey in another language with language specific link
How to save your custom QR code

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