To create a segment of similar participants based on their comment responses, head over to the CRM tab:
Click "Create New Segment", then choose "Comment Tag":
Next, choose a tags you'd like to associate with this audience and click "Add Tag":
You can select one tag, or multiple, just click "Add Tag" for each tag you'd like to select. Each will appear in green:
Once you have your tags selected, click Continue.
Now give the segment a name that you can identify throughout the system and click "Create Segement":
After the segment finishes building, you'll be prompted to view it:
From there you can view the segmented participants and use the segment to conduct email outreach, SMS outreach, create new report insights, or filter existing reports.